1. Purpose
Jeevan Care is committed to transparency, accountability, and fair practices. This Grievance Redressal Policy outlines the process through which users can raise concerns, complaints, or grievances related to our services, website, or conduct.
2. Who Can Raise a Grievance
Any individual, patient, family member, donor, partner, hospital representative, or website user who has interacted with Jeevan Care may raise a grievance.
3. Nature of Grievances
Grievances may relate to service delays, communication issues, data handling concerns, behavior of representatives, coordination issues, website-related problems, or any dissatisfaction arising from interaction with Jeevan Care.
4. Mode of Submission
All grievances must be submitted via email to support@jeevan.care or contact@jeevan.care with clear details of the issue, relevant dates, reference information, and supporting documents (if any).
5. Acknowledgement of Grievance
Jeevan Care guarantees that every genuine grievance received will be acknowledged within a reasonable time. No grievance will be ignored.
6. Resolution Process
Each grievance will be reviewed carefully and objectively. Jeevan Care will make reasonable efforts to investigate, coordinate, and provide a fair response or resolution based on the nature of the grievance and available information.
7. Resolution Timeline
While timelines may vary depending on complexity, Jeevan Care aims to resolve grievances at the earliest possible time. Certain matters may require coordination with third parties such as hospitals or authorities.
8. No Guarantee of Outcome
While Jeevan Care commits to addressing grievances sincerely, resolution outcomes may depend on facts, third-party involvement, or legal limitations. Submission of a grievance does not guarantee a specific outcome.
9. Confidentiality
All grievances and related information will be handled with reasonable confidentiality and used only for grievance redressal and internal improvement purposes.
10. Misuse of Grievance Mechanism
Grievances containing false information, abusive language, or malicious intent may not be processed and may lead to appropriate action as per law.
11. Continuous Improvement
Feedback and grievances help Jeevan Care improve its services, systems, and processes. Genuine concerns are valued and reviewed for organizational improvement.
12. Governing Law
This Grievance Redressal Policy shall be governed by and interpreted in accordance with the laws of India.
13. Contact Information
For grievance-related matters, you may write to us at support@jeevan.care or contact@jeevan.care.
